The saga of the Freezer Handle continues. A third repair party, A & E, is now involved, the people who handle the warranty work for Dacor. They will not order the parts without seeing the problem and must have someone at the house. Of course they couldn’t make it when we had people working there, nor can they give a time more specific than four hours.
They’re scheduled to come out Tuesday morning, between 8:00AM – 12:00PM. Swell. We’re leaving for London Tuesday and will need to leave the house by 10:00am. I told Carrie K. that if they are not there by the time we leave, the deal is off. I will want the refrigerator removed for a full refund.
I am astounded at how bad the service has been through Kennedy Hahn. Everybody says the right things, but no one can get anything done.
The tile work began today. As he was putting the cement board down John the tile guy noticed that the landing right inside the side door flexed excessively. Upon further investigation they discovered that there were no cross joists under the floor. The tile would crack with that amount of give, and it wasn’t structurally sound.
Greg is there right now adding the joists and replacing the floor.
Funny thing. Now John will be back on Monday. I called A & E and told them about the new time that they could come. Yesterday that slot was available. Now it is not. I asked the person if there was a note on our service order that they had to be there by 10:00. She said that there was not, but would add it. Carrie told me that she had them put that note.
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This is beyond ridiculous. It's starting to sound like a game of chicken.
The floor guys are on the ball.
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