So.
There have been four emails and ten phone calls over this situation.
The issue with the 'fridge is that there is no set screw on the RHS of the freezer door and Greg of Artisan was unable to get a different screw to tighten.
The problem with the service is that Kennedy - Hahn was just (last week) purchased by American TV, a.k.a. "Crazy TV Lenny" for those of you with a Madison connection.
My info is lost, appointments haven't been recorded, jurisdictional issues between K-H and American are occurring, blah, blah, blah.
As I type, someone from K-H is trying to get my service call to "stick," I'm not sure where, but I am hoping for next Monday.
She's supposed to call back.
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