A note from Jill on some final details:
Matt—
Greg had the exterior door installed when I stopped by. The storm door was going to be installed next. Pat will stop by tomorrow to do finish up painting.
Let me know your thoughts on finishing the basement ceiling that we needed to remove to reinforce the floor below the side door.
Greg will return next week to finish up the pantry shelf/pot rack and switch the outlet and switch placement by the prep sink. He could also work on the basement repair at the time, should you decide to have that area addressed. I have left my drawing of the pot rack at your house; I think you saw the sketch one of the last times I was there, and the hook I will have them use. Please take a look to make sure you approve. I think it will look very nice when it is done.
As I mentioned, Greg will be off on Thursday and Friday for surgery.
Floor people will arrive Saturday between 7:30 and 8:00am. Arrival on Sunday will be around 8:00am. Floor people strongly encourage you to be at home during the refinish/staining process to verify the color application.
Let me know if you have any questions.
Wednesday, November 14, 2007
Saturday, November 10, 2007
The response to my request for a free freezer
'm sorry A & E can't do time windows. I hope they were there and fixed it this time.
Carrie
-----Original Message-----
From: Matthew Piette
Sent: Thursday, November 08, 2007 7:21 PM
To: Carrie Kappel
Subject: Re: door
Well Carrie, of course this is screwed up again.
The people at A & E have scheduled tomorrow's repair for 1-5PM, instead of the 8-12 time we set up last week when they were here with the wrong part.
I must say that the response of Kennedy-Hahn has been abysmal. It seems that neither you nor the company have done nothing whatsoever to try to help solve this problem.
Perhaps the repair guy will be here early and I won't have to re-schedule, but I really doubt that will happen.
At this point I believe you should give us a free freezer. It seems like a discount of less than 5% of the entire spend we had with K-H is the very least that you and your company can do.
Two months to put a handle on a freezer door? And we're far from done yet? Unbelievable.
--Matt Piette
Carrie
-----Original Message-----
From: Matthew Piette
Sent: Thursday, November 08, 2007 7:21 PM
To: Carrie Kappel
Subject: Re: door
Well Carrie, of course this is screwed up again.
The people at A & E have scheduled tomorrow's repair for 1-5PM, instead of the 8-12 time we set up last week when they were here with the wrong part.
I must say that the response of Kennedy-Hahn has been abysmal. It seems that neither you nor the company have done nothing whatsoever to try to help solve this problem.
Perhaps the repair guy will be here early and I won't have to re-schedule, but I really doubt that will happen.
At this point I believe you should give us a free freezer. It seems like a discount of less than 5% of the entire spend we had with K-H is the very least that you and your company can do.
Two months to put a handle on a freezer door? And we're far from done yet? Unbelievable.
--Matt Piette
Tuesday, November 06, 2007
More on the Floor
Hey Matt—
Darryl feels the solution to your floor situation is complete sand and refinishL. Darryl was extremely apologetic saying he thinks this will be the best solution.
They will do this on their own time using the same products and processes as the very first time.
They will like to handle this on Saturday, November 17th and Sunday, November 18th. I have tentatively booked this time for you. I am hoping the new doors will be installed earlier that week. Please get back to me to confirm that these dates will work for you.
Thank you for your patience.
Jill.
Darryl feels the solution to your floor situation is complete sand and refinishL. Darryl was extremely apologetic saying he thinks this will be the best solution.
They will do this on their own time using the same products and processes as the very first time.
They will like to handle this on Saturday, November 17th and Sunday, November 18th. I have tentatively booked this time for you. I am hoping the new doors will be installed earlier that week. Please get back to me to confirm that these dates will work for you.
Thank you for your patience.
Jill.
Friday, November 02, 2007
More on the floor
I am confident the Jill & Ray will resolve the issue to our satisfaction.
Matt—
Ray and I have just returned from looking at the floor we have some definite concerns about the appearance of the floor. We will plan on meeting at your house at 5:00pm on Monday; the floor person will also be in attendance.
Have a good weekend
Jill
From: Matthew Piette [mailto:mjpiette@yahoo.com]
Sent: Friday, November 02, 2007 7:52 AM
To: Jill Doss
Subject: Fw: 4 times a charm?
Jill--
I met with the floor guy yesterday and he immediately said that the entire floor had to be redone and he redid it. It needs to be redone again.
The floor has gone from a show piece to something we need to cover up. It used to be indistinguishable from the original wood in the front; now a blind man could tell the difference.
At this point all options are back on the table, including going with a completely different floor, such as tile.
Laurie will be home this afternoon to meet the 'fridge repair guy. Can you and Ray stop by to look at the floor with her and discuss options? It's not just streaks and blotches anymore but globs of excess sealer.
--Matt
Matt—
Ray and I have just returned from looking at the floor we have some definite concerns about the appearance of the floor. We will plan on meeting at your house at 5:00pm on Monday; the floor person will also be in attendance.
Have a good weekend
Jill
From: Matthew Piette [mailto:mjpiette@yahoo.com]
Sent: Friday, November 02, 2007 7:52 AM
To: Jill Doss
Subject: Fw: 4 times a charm?
Jill--
I met with the floor guy yesterday and he immediately said that the entire floor had to be redone and he redid it. It needs to be redone again.
The floor has gone from a show piece to something we need to cover up. It used to be indistinguishable from the original wood in the front; now a blind man could tell the difference.
At this point all options are back on the table, including going with a completely different floor, such as tile.
Laurie will be home this afternoon to meet the 'fridge repair guy. Can you and Ray stop by to look at the floor with her and discuss options? It's not just streaks and blotches anymore but globs of excess sealer.
--Matt
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