Floor Issues

The plumber put a large scratch in the floor when he moved the freezer, necessitating the entire floor to be redone. The work is not acceptable. Here are the latest correspondences.

Matt--

I have left two messages advising them to hold off on the work scheduled for today. I feel we should schedule a time next week to have all necessary parties available to discuss the next step. I will see what I can arrange and let you know. I am sure that we can have this matter handled satisfactorily J…..I will be in touch.

Jill

Jill--

I don't think a spot repair will suffice. The more that I look at the floor, the less satisfied I am with their fix.

There are light areas by the 'fridge and ovens, by the entrance to the back hall, and near the dining room passage way. The dinnette area has some wide dark and light stripes running parallel to the grain.

The whole floor has a mottled look. I think that the entire floor needs to be redone.

The repair people are coming this Friday to replace the freezer door, so if they can't start today we should wait until next week.

Please call to discuss.

--Matt

----- Original Message ----
From: Jill Doss
To: Matthew Piette
Sent: Tuesday, October 30, 2007 10:09:55 AM
Subject: FW: details

Matt:

The floor technician will return tomorrow to perform a touchup on the area of the floor by the sink. Yes, I could see the area was lighter, as could the floor rep that was at the house with me.

They will tape off the areas in question and heat up the area with a heat gun to lift the polyurethane. The areas will then be restained. Should all be done when you get home tomorrow evening.

Let me know if you have any questions.

Jill



From: Jill Doss
Sent: Monday, October 29, 2007 9:42 AM
To: 'Matthew Piette'
Subject: RE: details


No, I wasn’t able to get into the kitchen when I stopped by, as the floor was still wet. I have contacted the flooring company; I will be meeting with them at 9:00 am tomorrow morning to take a look. I have told them that no one was in the house since they were there on Tuesday and Wednesday of last week. I will let you know what I hear.

I hope you had a pleasant trip.

Jill


From: Matthew Piette
Sent: Monday, October 29, 2007 8:55 AM
To: Jill Doss
Subject: Re: details

The tile does look great, but there's a big white spot in front of the main sink. Did you notice that? I think it needs another coat of stain.

----- Original Message ----
From: Jill Doss
To: Matthew Piette
Sent: Friday, October 26, 2007 3:25:43 PM
Subject: FW: details

Hey Matt:

Here are some updates:

I stopped at the house yesterday—the floor has been refinished and looks great. John completed the tiling and that looks wonderful, also.

The exterior storm door is due the 6th of November. The interior door is due the 16th of November. Both may arrive sooner. We will schedule the installation once both are here. Any final touch up painting can be finished at this time.

I will have my sketch of the pot rack/shelves scanned and e-mailed to you.

Cheerio for now, enjoy you weekend.

Jill

Tiles & Appliances

The saga of the Freezer Handle continues. A third repair party, A & E, is now involved, the people who handle the warranty work for Dacor. They will not order the parts without seeing the problem and must have someone at the house. Of course they couldn’t make it when we had people working there, nor can they give a time more specific than four hours.

They’re scheduled to come out Tuesday morning, between 8:00AM – 12:00PM. Swell. We’re leaving for London Tuesday and will need to leave the house by 10:00am. I told Carrie K. that if they are not there by the time we leave, the deal is off. I will want the refrigerator removed for a full refund.

I am astounded at how bad the service has been through Kennedy Hahn. Everybody says the right things, but no one can get anything done.

The tile work began today. As he was putting the cement board down John the tile guy noticed that the landing right inside the side door flexed excessively. Upon further investigation they discovered that there were no cross joists under the floor. The tile would crack with that amount of give, and it wasn’t structurally sound.

Greg is there right now adding the joists and replacing the floor.

Funny thing. Now John will be back on Monday. I called A & E and told them about the new time that they could come. Yesterday that slot was available. Now it is not. I asked the person if there was a note on our service order that they had to be there by 10:00. She said that there was not, but would add it. Carrie told me that she had them put that note.

No Tile Today

Matt

I received a call from our tile setter this morning; he is having some electrical problems at his house, due to last night’s storms. He has an electrician out at his house currently. Consequently, he will not be able to start the tile project today as we had planned. He will arrive tomorrow at 7:00 a.m. and feels he will be able to complete the entire job in one day if he works straight through until around 5:00 or 6:00.

Sorry for the delay. Let me know if you have any questions.

Jill

A Couple More Emails

Matt--

I will be meeting Greg at your house tomorrow morning at 9:00 A.M. and make a decision about the hallway paint for the trim and door.

Greg will bring along necessary shelf clips.

I will take a look at the area above the sink for the pot rack and let you know what I think.

Door will be another couple of weeks (ouch), probably not in before you jet off to London .

Greg will put a sweep on the bottom of the current door to control the critters and air flow.

I am excited to see the kitchen—I haven’t had the opportunity to visit for over a week. I have seen the pictures on the web site, but an in person visit is so much more enjoyable.

Let me know if you have any questions. I will be back with you tomorrow.

Jill.


From: Matthew Piette [mailto:mjpiette@yahoo.com]
Sent: Tuesday, October 16, 2007 10:15 AM
To: Jill Doss
Subject: Re: Punch list stuff

The paint is all in the workroom in the basement. Were we doing a different color than what we had?

The baseboard for the wall by the new radiator is in the pantry - Greg knows this already. If I remember, I'll put it on the counter. The shelf in the lower cupboard on the far right of the main sink still needs a support pin added.

I'm thinking a pot rack will fit. Take a look and let me know.

Any word on the door? I'm not in too much of a hurry there, but Laurie is worried about mice sneaking in through the gap at the bottom of the temp door.

There's an outside chance that the handle will be installed today.

--Matt

A Few Emails...

HI Matt,

Paul is our third party installer who had installed all of our high end appliances.

I contacted him because American couldn't get there soon enough.

He has screws that he can attach the wall trim piece as well...

Please give him a call 262-555-6737 to get this all handled.

Thanks Carrie

-----Original Message-----
From: Matthew Piette [mailto:mjpiette@yahoo.com]
Sent: Tuesday, October 16, 2007 8:05 AM
To: Carrie Kappel
Cc: Jill Doss
Subject: Re: Refrigerator

Carrie--

The oven exhaust vent did arrive yesterday. I spoke with Greg from Artisan K&B and he'll install it. However, it didn't come with the set screws necessary to attach it. I'm assuming that they are nothing special. Can youy get that hardware over to Jill so that they can do that when they're back at the house tomorrow, 10/17?

I spoke w/ American about 1:00PM yesterday. They said that I was scheduled to have the freezer handle installed next week Tuesday. That's not a good day for us and they were able to reschedule for this Friday. "Dan" is who is supposed to be out to do it.

When I got home yesterday I had a message from "Paul" who said he's supposed to be out today. I called him back three times, but never spoke with him.

Any idea what's up?

--Matt


Matt:

I believe miracles can happenJ. So, I will think Friday will be good for the handle. Did you receive the trim piece for under the wall oven?

Greg and/or Pat will be at your home on Wednesday to handle painting matters. Please make sure you have the trim paint out (if you already have some), or provide new paint (if you have none). We want to handle painting before the tile work starts.

Tile has been confirmed for Thursday and Friday.

Ray is checking on the status of the door—I should know something tomorrow.

Floor refinish is scheduled for 24th and 25th of this month (when you are gone).

Have you thought any more about the pot racks? (I don’t think there is enough room to build the item we discussed, as the recessed light is centered above the sink. I will take a look when I am there on Thursday).

All for now—have a good evening.

Jill

More on the punch list

Hi Matt—

I just spoke to the plumber, they fixed the leak downstairs. Plumber also said the faucet for the prep sink is “fine”. So, I am unsure as to the nature of the problem (having not been there). We will add that issue to Greg’s list of items to look at.

I just spoke to the electrician—work should be happening as we speak.

HVAC tomorrow or Friday (sorry I have not been able to get more specific information). I know with the recent turn of the weather this is an important item to complete asap. Where will they find the foyer radiator?

Door—the pantry door will be installed on Friday. Also on Friday we will be installing the new entry door FRAME and a temporary exterior door. The reason for this is because the actual decorative door is on backorder and will not arrive for approximately another four weeks. The new door needs to be installed before the tile can be put down. So this backorder would delay the installation of the hall way floor tile without this temporary installation measure. When the decorative exterior door arrives it will be a simple matter to swap out the doors. We will wait and install the storm door at that time also. Other items you have listed previously will also be addressed on Friday.

I have received word that the replacement tile is due to arrive next week Tuesday. I have left a message for my tile setter to find out when his soonest installation date will be. I will let you know as soon as he calls me back.

Floor repair work is scheduled for the 24th and 25th of October.

Unfortunately, I have not had any success in finding out anything about your freezer handle either. I know Carrie is on vacation this week. The service department has not been able to provide an answer. I will try reaching her on Saturday when I am in, maybe she will be back. If not, I think the best I can do is to wait until Monday.

I was just on your website—the pictures look great! I have already shown them to another client! They have been very helpful, thank you.

Hope your day is going well. Please let me know if you have any questions.

Regards,

Jill

Punch List Response From Jill

Hi Matt:

Update on punch list is as follows:

Plumber is scheduled for call back Tuesday after 2:30

Painting in pantry will be done when doors are installed.

Shelves will be touched up at the same time.

Roll tray under cook top can be adjusted the same time as the touch ups.

Microwave can be taken away at that time.

I will have Greg make sure that he brings along shelf clips.

The handrail leading to the basement is installed.

I am kicking around thoughts about the pot rack—I can fax a drawing over for you to take a look at.

I have sent a list to the electrician of items needing to be addressed. He will get back to me tomorrow with a date to finish up.

Appliances—I called the number you gave me when we spoke this morning. A gentleman answered and identified himself as being from American. I gave him the lock box number so he could get into the house to look at the freezer door handle. I do not know if anything could be done by him. The cook top burner has been repaired.

As you and I discussed this morning, the tile was not able to be installed as scheduled. Our supplier sent incorrect product! I am waiting to hear when the replacement tile will arrive so that portion of the job can be completed.

Ray and I are discussing the door schedule. Hopefully, we can work on this area late this week or early next week and then all of the carpentry related items can be addressed at that time.

So, as I sit here this afternoon I wonder where the day has gone. I look at the list of items above and realize I am waiting for responses from a lot of people. I will get back with definite answers tomorrow.

Regards,

Jill

P.S. Attached you will find a floor care sheet faxed over to me from the refinishing company. You may want to keep a copy in your files for your records.

Punch List Stuff

Jill--

A few punch list things:

* The prep sink faucet needs to be secured - it rotates
* The baseboards and clothes chute in the pantry need to be painted. I'm assuming you will get to those when you do the door
* The shelves in the pantry need touch-up paint
* The top drawer under the cook top needs adjustment - it doesn't move smoothly
* Please dispose of the old microwave that's on the wood box in the living room
* The top shelf in the lower cupboard to the right of the cook top is missing a support pin
* We would like a hanging pot rack above the window. I'm thinking four hooks that I can hang pans from.
* I'll have a fixture for the front hall for the electrician

It's great. Greg and Pat do excellent work.

--Matt

Wrap up & Service Call

Matt—

Plumber has finished with the cook top. He also found out that the main garbage disposal was not working because the reset switch needed to be “unset”—all is fine with that item now.

Shelf is installed above the refrigerator.

Appliance note: the front left burner on the cook top needs to be looked at (a service call!). Reason is that the flames on this burner come on extremely high and the flames are somewhat erratic. The igniter also does not shut off (it keeps clicking). All the other burners are fine. Please do not use this burner until it gets looked at. As you can see, I have Cc’d Carrie on this matter for resolution.

Let me know if you have any questions……

Jill

Notes from Jill & Becky

Hi Matt,

I am sending you a credit for the trash pull out.
Jill shared your website with me and I thought it was great.
I really loved the dish washer picture.
Have a great weekend!

Becky

Matt:

I spoke to Carrie at Kennedy Hahn, she is arranging a service call in regards to the freezer door, and she will be in touch with you. The oven trim piece is enroute, Carrie is checking on they e.t.a. for the piece and will advise what she finds out.

The floor company will send a service person out on Monday to take a look at the mar marks left on the floor from when the plumber rolled the refrigeratorL. They will let us know what it will take to get the marks out of the floor.

The pull out trash (the smallest I could find), will not fit under either of the sink bases. We will issue a credit on your account for the amount of $39.59.

Tile work for the back hall will be done on Monday and Tuesday. Radiators scheduled to be installed Wednesday or Thursday, I am waiting for confirmation.

Plumber is installing cook top as we speak. Greg and Pat are handling cleanup and moving out of their equipment. Greg mentioned you had left a note in regards to some electrical issues. He will be in later today with your note. I will call the electrician and schedule a call back.

Doors have not yet arrived—when they do we will schedule installation ASAP.

Let me know if you have any other questions. Have a great weekend—you can start moving back into the kitchen!

Regards,

Jill

Freezer Door - still an issue

So.
There have been four emails and ten phone calls over this situation.

The issue with the 'fridge is that there is no set screw on the RHS of the freezer door and Greg of Artisan was unable to get a different screw to tighten.

The problem with the service is that Kennedy - Hahn was just (last week) purchased by American TV, a.k.a. "Crazy TV Lenny" for those of you with a Madison connection.

My info is lost, appointments haven't been recorded, jurisdictional issues between K-H and American are occurring, blah, blah, blah.

As I type, someone from K-H is trying to get my service call to "stick," I'm not sure where, but I am hoping for next Monday.

She's supposed to call back.

Freezer Handle

Here is my exchange of emails regarding the handle on our freezer. This really grinds my beans.
Carrie called me about an hour after I sent this and said that she can have them there on Friday. That does me no good: no one will be there.

Carrie:

They did contact me. I did not want to sit on hold for 15 minutes, while at work, for a problem with service with your company.

However, I did call back, did sit on hold for fifteen minutes, only to find out that they had no idea of what it was they were coming to fix. I, of course, don't have the model number of the refrigerator on hand and they did not know that Amana makes refrigerators for Dacor.

They can't get people to fix it tomorrow, so I will cancel my Saturday plans to meet them there. They don't know what time, but "Ryan" will call me between 7 - 9AM. He will be coming to put a handle on some Amana refrigerator.

I expected better for $12,000+ worth of appliances.

And I expect that the missing oven piece will be installed no later than Tuesday of next week, which fits within your generous 10 day window from when the problem was discovered.

Regards,

Matt Piette

Carrie Kappel wrote:

Someone will be contacting you.


From: Matthew Piette [mailto:mjpiette@yahoo.com]
To: Carrie Kappel
Subject: RE: Refrigerator

Thanks.

I got a call from "Angela" wanting to schedule a time. I called her back, but the wait-time was very long.

Can you let her know anytime tomorrow,10/4, between 9 - 4?

Carrie Kappel wrote:

Hi Matt,
I will put a call into service for them to come out and attach the handle.

Thanks Carrrie

-----Original Message-----
From: Matthew Piette [mailto:mjpiette@yahoo.com]
Sent: Wednesday, October 03, 2007 8:19 AM
To: Carrie Kappel; Jill Doss
Subject: Refrigerator

Jill/Carrie

I assume that you know that the freezer door handle is not attached.

Is this something that will be easily fixed when it is moved tomorrow?

Jill, what's the schedule for today?

Regards,

Matt

Cooking by Tomorrow?

A note from Jill. She's refering to my email about the freezer handle that needs to be reattached. Good thing I let her know.

Matt—nothing is scheduled for today—we want to make sure the floor is really dry before continuing heavy work.

I have left Carrie a voice mail in regards to your question about the freezer door handle—I was not aware that it was removed during delivery. I will let you know what she says. (I have just spoken with Carrie. She has referred this matter to the service area of her company. Kennedy Hahn was just bought out by American TV and Appliance. A service representative from that company will call you to schedule a time to come by and take care of this matter)

Plumbers are scheduled for arrival tomorrow between 8:30 and 9:30; we will assist in moving the refrigerator into position for the installation of the water line.

Other work tomorrow by our people will include toekick and shoe molding installation, door hardware installation, and work on window trim and staining. We will also want to do the touch up painting of the dining room and hallway walls—do you have the paint we will need for this area? (Please leave the label from the Hallman Lindsey paint can so we can go and get the paint if needed) The area outside the house where the exhaust vent came through needs to be touched up—do you have paint for this area that we can use? (Left over from previous trim or house painting?). We repaired this area with Cedar siding which does not, technically, need to be painted. Painting would only be needed if you wanted this area to match. Ray will address the issue relating to the granite backsplash. Greg will install the blower motor in the hood and installation of the pull out trash container.

Electrical inspection is being set up for tomorrow. Plumbing inspection cannot be requested until plumbing hook up is complete. I will see if we can call late Thursday and request a Friday installation.

John will be in on Monday and Tuesday of next week to take care of the back hallway tile.

Radiators will be reinstalled next week Wednesday or Thursday.

The pantry door and exterior doors will be scheduled for installation when both arrive.

I think that is all for now. You should be able to create a home cooked meal by tomorrow night.

Let me know if you have any questions.

Jill

Parts, Floors, & Radiators

Hey Matt:

I spoke to Carrie @ Kennedy Hahn today. She e-mailed, and spoke to, the Dacor rep last week Friday concerning the needed trim piece for the wall oven. The piece should be here in 7-10 days.

We are going to wait and have the radiators installed the end of next week—give the finish on the floor a chance to cure before setting the heavy radiator down on top of it. We will roll the refrigerator into place on top of padding and plywood to prevent marring the floor in the kitchen the day of the plumbing installation, on Thursday.

I was reviewing your contract. The countertops have been installed and so a payment of $4767.92 is due. Also, with the completion of finish plumbing and finish electrical on Thursday, the final installment of $2000.00 will be due for that portion of the work.

Let me know if you have any questions. I will be in and out all this week—give me a call before you stop by with the payments. If I will not be here I will let Becky know you are stopping so she can have the paperwork ready.

Jill