'm sorry A & E can't do time windows. I hope they were there and fixed it this time.
Carrie
-----Original Message-----
From: Matthew Piette
Sent: Thursday, November 08, 2007 7:21 PM
To: Carrie Kappel
Subject: Re: door
Well Carrie, of course this is screwed up again.
The people at A & E have scheduled tomorrow's repair for 1-5PM, instead of the 8-12 time we set up last week when they were here with the wrong part.
I must say that the response of Kennedy-Hahn has been abysmal. It seems that neither you nor the company have done nothing whatsoever to try to help solve this problem.
Perhaps the repair guy will be here early and I won't have to re-schedule, but I really doubt that will happen.
At this point I believe you should give us a free freezer. It seems like a discount of less than 5% of the entire spend we had with K-H is the very least that you and your company can do.
Two months to put a handle on a freezer door? And we're far from done yet? Unbelievable.
--Matt Piette
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1 comment:
!?Can't do time windows?! They expect you to just stay home the whole day for them?! Is there someone higher up the food chain that you can deal with?
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