Drawer Issue & New Project

Unfortunately, Thursday will not work. Greg can stop by this Friday; I think you will have someone there that day? He said it will take about 1 ½ hrs max to do the work….Let me know what time Leone normally arrives. Greg will be there early. If Leone does not arrive until later morning, if you or Laurie could be there to let him in, that would be appreciated.


Also, Greg relayed info from Laurie concerning the family room. She said you would like to get going on a redesign for this area? I would be available for a late afternoon appointment this Wednesday and then not available until the following Wednesday, September 3rd or Thursday, September 4th.

Let me know what date works for you….

Jill

Sink Issue Resolved

The people at Artisan are very responsive. I'd recommend them to anyone in a heartbeat!

Matt:

Greg was out this morning and swapped out the strainer assemblies.

He feels the best solution on the glide issue it to swap out the manufacturer supplied glides to an undermount glide, on both roll trays. The undermount will support the weight better and have less play from side to side.

Let me know a few days upcoming that will work for you to have Greg stop by and handle.

Jill



From: Matthew Piette [mailto:mjpiette@yahoo.com]
Sent: Wednesday, August 20, 2008 7:05 PM
To: Jill Doss
Subject: Re: Sink issue



Jill--

When Greg's here can he look at the top shelf below the cooktop. Recall that he was here once to adjust it. I don't think it's robust enough to hold our cookware. It has been sticking for a while and has collapsed a couple of times. I can't use it anymore.

If he could come sooner, I'd appreciate it. Laurie and I can stick around until 8 or so to let him in and show him the issue.

Thanks,

--Matt

That was quick!

Matt—

Replacement parts are here! Is Wednesday a good day to take care of the swap? (Is that the day your sister-in-law is over?) Let me know….

Jill

P.S. Soft opening party rescheduled to November, look for an invitation in the fall….

Jill--

That was quick. I'm still waiting for the replacement door handle for the 'fridge that was ordered in March.

Leone was just here and will be back 8/29. Can we tentatively plan that?

Glad to hear about the rescheduling. 9/17 didn't work for us..

--Matt

Jill's Response to Sink Issue

Matt:

Yes, unfortunately, we have not had a good experience with the brand of strainer basket assemblies we used for your sink. We have since switched to another brand I have used previously, with good results. I will have Sandy order the needed parts and, when they arrive, and have Greg or Pat return to take care of the “swap” out.

On a more positive note, we will be having a “by invitation only” Grand, soft, opening on September 17th, a Wednesday, in the evening. You will be receiving an invitation in the mail. There will be cooking demonstrations by a chef employed by Wolf/Subzero along with serving wine. I believe there are also plans for musical accompaniment. Mark your calendar. I hope you and Lori will be able to make it.

I will let you know when the parts arrive. It should be about two weeks.

Regards,

Jill

Sink issue

Jill--

We get rave reviews from everyone we show the kitchen to and are still having a great time in it.

The metal drains in the main sink are losing their black coating, exposing the bare brass beneath. I understand that those coatings wear with time, but since it's been less than a year, I figure that they coating may have been poorly applied.

See photos of what I'm talking about here.

Thanks for your attention.

--Matt